Unlocking Employee Engagement: A Holistic Approach for Professional Services Firms

Employee engagement, a pivotal metric in the corporate landscape, has stagnated at a disheartening 30%, as reported by Gallup. This plateau isn’t just a statistical anomaly; it signifies a substantial managerial shortfall. The issue lies not only in acknowledging this stagnation but also in the lack of proactive measures to rectify it.

Ron Friedman, in his seminal work The Best Place to Work, sheds light on a profound truth: there’s no one-size-fits-all solution in the realm of management. Every firm is inherently unique, possessing its distinct characteristics and dynamics. To enhance employee engagement within professional services firms, a multifaceted approach is imperative. Here are key areas that demand careful consideration.

1. Cultivating Genuine Connections

Encouraging authentic camaraderie among employees can be transformative. It’s more than fostering workplace friendships; it’s about nurturing genuine connections rooted in trust and openness. Social pressure among friends can act as a potent motivator, surpassing the impact of traditional management interventions. Patience is crucial; authentic friendships take time to develop and should not be rushed.

2. Embracing Challenges 

Monotony can be the silent killer of engagement. Just as in video games, where increasing challenges keep players engaged, employees need a sense of challenge to remain motivated. As tasks become routine, boredom creeps in. Professional services firms must continually provide stimulating challenges to invigorate their workforce. This not only sustains engagement but also fuels a culture of innovation.

3. Destigmatising Failure 

In many workplaces, failure is treated as an anathema. However, this mindset stifles creativity and innovation. Communicating that failure is a natural part of the learning process is essential. When failure is not penalized but embraced as a stepping stone to improvement, it fosters a climate where employees feel safe to take risks, experiment, and innovate.

4. Harnessing the Power of the Brain

The human brain is a marvel, capable of extraordinary problem-solving. However, to harness its full potential, it must be nurtured. Regular physical exercise and breaks aren’t mere indulgences; they are essential for maintaining optimal brain performance. Encourage employees to take breaks, indulge in physical activity, and even power naps. This holistic approach ensures the unconscious mind can flourish, leading to innovative solutions and heightened productivity.

5. Fostering Inclusivity

Inclusivity isn’t just a buzzword; it’s a fundamental aspect of employee engagement. Creating an inclusive workplace where every voice is heard, regardless of rank or tenure, fosters a sense of belonging. In professional services, where teamwork is paramount, inclusivity ensures that diverse perspectives enrich problem-solving and innovation. Encourage open forums, where employees feel free to express ideas and concerns without fear of reprisal.

6. Providing Continuous Learning

In the rapidly evolving professional services arena, stagnation equals obsolescence. Offering continuous learning opportunities not only enhances employee skills but also demonstrates a commitment to their growth. This can include workshops, online courses, or mentorship programs. When employees feel invested in their professional development, they are more likely to engage deeply with their work, knowing it contributes to their long-term career goals.

7. Recognition and Rewards

Acknowledging exceptional work publicly and providing meaningful rewards can significantly impact engagement. British employees appreciate the recognition that is sincere and personalised. It can be as simple as a handwritten note of appreciation or a team outing. Additionally, instituting an employee of the month/year scheme provides tangible recognition for outstanding contributions, motivating others to strive for excellence.

8. Work-Life Balance

The importance of a healthy work-life balance cannot be overstated. Encourage employees to take their entitled breaks and holidays, respecting their time outside the office. Flexible working arrangements, prevalent in the UK, allow employees to balance personal and professional commitments, reducing stress and enhancing overall well-being.

Incorporating these principles into the fabric of professional services firms requires a fundamental shift in mindset. It necessitates embracing the complexity of human relationships and the intricacies of the human mind. By doing so, firms can pave the way for a workforce that is not just engaged but passionately committed, propelling the organisation to new heights of success.

In a world where employee engagement is often viewed as an abstract concept, professional services firms have the unique opportunity to redefine the narrative. By prioritising genuine friendships, embracing challenges, normalising failure, and nurturing the brilliance of the human brain, these firms can create workplaces where engagement isn’t just a statistic but a lived reality.

In the realm of professional services, where intellectual prowess and creativity are assets, nurturing employee engagement is pivotal. By cultivating friendships, embracing challenges, normalising failure, harnessing the power of the brain, fostering inclusivity, providing continuous learning, offering recognition, and ensuring a work-life balance, businesses can transcend the 30% engagement barrier. In the UK, where a diverse and dynamic workforce thrives, these principles are not just desirable but essential for building workplaces where employees are not just a part of the team but the heartbeat of the organisation.

3 Tips For Managing A Successful Engineering Team 2023

As an engineering manager at, it is one’s aspiration to kindle enthusiasm and motivation within your  team, fostering a sense of inspiration in their daily tasks. The ultimate goal is to ensure engineers consistently excel in their performance, delivering top-notch results.

However, if you observe that your team is grappling with disengagement and a lack of motivation, this could serve as a clear indicator that it’s time to explore new management techniques aimed at propelling your team towards peak performance. In this article, we will explore 3 key strategies for managing a successful engineering team.

1. Evaluating Performance

A fundamental aspect of cultivating a high-performing team involves the measurement of Key Performance Indicators (KPIs). Without a clear way to gauge the impact of your initiatives, it’s challenging to determine the effectiveness of the changes you implement.

KPI metrics can be categorised into two main types:

  1. Qualitative Metrics
  2. Quantitative Metrics

An example of a qualitative metric is 360° feedback, which can help identify underperforming engineers and guide appropriate action, such as reassignment to different teams or collaboration with more experienced team members.

Quantitative metrics, on the other hand, encompass measures like cycle time and team velocity. For instance, cycle time tracks the duration the team dedicates to specific tasks, while team velocity quantifies the amount of work completed during a sprint. These quantitative metrics can be easily monitored over time so you can implement the right changes to bring increase productivity to your team.

2. Fostering Psychological Safety

Psychological safety in the workplace entails creating an environment where team members feel comfortable being vulnerable in front of one another at Hale Engineering we have adopted this environment and it as helped the team in productivity. Studies reveal that teams with higher psychological safety:

  • Exhibit enhanced effectiveness.
  • Contribute more to revenue.
  • Display higher employee retention rates.
  • Harness the power of diverse ideas from team members.

Improving psychological safety within your team can be achieved through various strategies:

  1. Demonstrating Vulnerability: Share personal stories about work-related mistakes and their impact on your mood. By revealing vulnerability as a leader, you signal that making errors is acceptable.
  2. Encouraging Questions: Initiate meetings with icebreaker questions to foster a relaxed and safe environment, promoting open communication.
  3. Embracing Healthy Conflict: Communicate that differing opinions are welcome and encourage team members to voice their concerns when they have doubts or questions.
  4. Conducting Regular One-on-Ones: One-on-one meetings provide a platform to discuss projects, review performance, address challenges, and facilitate better collaboration.

3. Enhancing Connection, Communication, and Collaboration

As individuals, our innate desire is to establish connections with the people around us. In a traditional office setting, we rely on subtle cues like body language to foster these connections, but the dynamics change when we transition to remote work.

However, maintaining a sense of connection is pivotal for building trust, and leaders must actively nurture this trust to optimise their team’s performance.

The good news is that remote teams can still foster genuine human connections thanks to the availability of tools like Zoom, which bridge geographical gaps and enable idea exchange. Zoom coffee chats and informal meetups, such as virtual pairings, are effective strategies for fostering personal connections.

Effective communication plays a vital role in conveying the team’s purpose and mission, boosting motivation. Without a shared sense of purpose, team members may not operate at their full potential. A collective understanding of how their individual contributions align with broader business goals strengthens team cohesion.

Collaboration emerges as a powerful means for relationship-building among distributed teams, fostering an environment of shared learning. For example, collaborative activities like pair programming not only facilitate bonding among teammates but also prevent the accumulation of isolated knowledge. Additionally, these collaborative efforts serve as valuable tools for onboarding new engineers.

One-on-one meetings between managers and team members are a strategic approach to ensure that expectations are well-understood throughout the team. To prevent misinformation and misunderstandings, maintaining accessible shared document repositories is essential. Encouraging team members to contribute and update these shared documents helps maintain a transparent and accurate knowledge base.

In conclusion, as an engineering manager, your primary mission is to ignite passion and motivation within your remote tech team, propelling them toward excellence and exceptional performance. When you detect signs of disengagement and fading motivation, it’s a clear signal to explore innovative management techniques. Throughout this article, we have delved into three pivotal strategies for effectively managing an engineering team. Firstly, evaluating performance through Key Performance Indicators (KPIs) is essential, providing you with valuable insights from both qualitative and quantitative metrics. Second, fostering psychological safety fosters enhanced effectiveness, revenue contributions, and employee retention. Lastly, emphasising connection, communication, and collaboration is crucial for maintaining trust and optimizing team performance in a remote work setting. By implementing these strategies, you can cultivate a team that consistently delivers exceptional results and thrives, even in the dynamic tech landscape, ensuring success and fulfillment for both you and your team.

By Andy Hale MIT

Director/Engineer at Hale Engineering


Inspiration from: https://adevait.com/blog/workplace/building-managing-engineering-team

3 ways to develop effective team management skills

In effective team management, there exist three pivotal pillars that underpin a thriving and successful workplace: Transparency, Communication, and Encouragement of team growth. These fundamental skills not only foster trust, open lines of communication, and instill accountability but also create an environment in which individuals can truly thrive and contribute to the organisation’s overarching success.

1. Transparency

Transparency is an essential team management skill which helps build trust, open communication, and accountability. This management skill can enhance teamwork and decision-making, making it a fundamental aspect of effective leadership and team management. 

What is Transparency?

At its root, the team management skill of transparency involves openly revealing and sharing the internal workings and decision-making processes of a business with your team and often with clients too. This benefits employees as it enables them to have more confidence in your company because they know what and why things are happening. Transparency as a team management skill aids trust in leadership and also builds trust internally and externally in the company.

How to Implement Transparency?

Initiating transparency as a team management skill begins with leadership. The top-tier management should articulate the meaning of transparency, both internally among employees and externally to various stakeholders. Clear objectives should be set where opportunities for enhancement exist. 

Gathering feedback from employees is valuable in increasing transparency. Employee perspectives on the openness regarding workflow, processes, and other aspects can offer insights into what fosters trust with your company. By implementing measures that align with employee expectations, businesses can cultivate an environment where employees are comfortable.

2. Maintain effective communication

Effective communication is the foundation of any successful team. It ensures that team members understand each other and the tasks at hand. Listening, active participation, and reflective listening are crucial communication skills for effective team management.

What Is Communication?

Communication and the aforementioned transparency are closely intertwined and are fundamental for smooth operations. Communication is a two-way process, extending beyond merely conveying information; it involves active listening.

How to Implement Communication?

Effective communication always commences with attentive listening. There are two essential aspects to this. Firstly, there is active listening, which surpasses mere hearing to actively engage in the communication process, aiming to understand rather than just respond.

Secondly, there is reflective listening, which entails reiterating what the speaker has expressed to confirm mutual understanding. This practice reinforces alignment and conveys to the speaker that they are valued and heard. If you do these 2 things then communication amongst your team will improve. 

3. Encourage and nurture your team’s growth

This is an essential team management skill which if utilised properly is likely to boost productivity and build trust and an open environment in your business. 

What is Encouragement? 

Supporting your team’s personal development and best interests is a key aspect of effective management. Encouraging their growth by providing constructive feedback helps motivate and enhance your team’s performance and job satisfaction. Focusing on employee development can lead to a more productive and engaged team.

How To Implement Encouragement? 

To implement encouragement, you should proactively seek opportunities to enhance and empower your team, which may include facilitating their participation in workshops, conferences, and training programs to keep their skills up-to-date and encourage their professional growth.

In addition to promoting continuous learning among your team members, you can also nurture and inspire them by recognising their achievements and improvements through positive feedback. It’s equally important to offer constructive criticism when necessary, as this constructive feedback can assist your team members in their ongoing professional development.

In conclusion, transparency, effective communication, and the encouragement of team growth are three pivotal pillars of successful team management. These skills not only foster trust, open communication, and accountability but also create an environment where individuals can thrive and contribute to the organisation’s success. Transparency allows team members to understand the inner workings of the company, leading to increased confidence and trust in leadership. Effective communication ensures that information is conveyed clearly and that team members actively listen and reflect on what’s said, improving overall understanding. Encouraging and nurturing team growth is crucial for fostering motivation, skill development, and job satisfaction, ultimately leading to a more productive and engaged workforce. When these three principles are embraced and implemented, they contribute to the foundation of effective team management and a thriving work environment.

By Andy Hale

Director At Hale Engineering

management skills

Why Marketers Need To Develop Their CPD with PM Forum

“One quality of leaders and high achievers in every area seems to be a commitment to ongoing personal and professional development.” 

– Brian Tracy, Motivational speaker and author

In the dynamic world of marketing, change is the only constant. As markets evolve, so must the professionals navigating them. This truth underscores the significance of Continuous Professional Development (CPD), a cornerstone for staying ahead in an ever-competitive industry. For marketers, adapting to new strategies, technologies, and consumer behaviours isn’t just an option; it’s a requisite for success. Recognising this imperative, PM Forum introduces its groundbreaking Skills Development Platform, set to launch on 1st November. This platform isn’t just a tool; it’s a transformative journey towards professional excellence.

A Personalised Learning Experience 

At the core of PM Forum’s Skills Development Platform is a commitment to personalisation. The platform seamlessly integrates content evaluation, knowledge sharing, task setting, and goal achievement. This tailored approach ensures that every marketer’s unique learning needs are met, fostering a sense of ownership and empowerment in their CPD journey.

Dive into a World of Specialist Content 

This journey begins with an extensive library of specialist content. With access to over 5,000 articles from PM Magazine and a plethora of event videos, marketers are invited to explore a wealth of knowledge curated by industry experts. These resources serve as beacons guiding professionals through the intricate landscape of marketing, offering insights that illuminate the path to success.

Effortless Navigation with Sophisticated Selection Tools 

Navigating this wealth of knowledge is effortless, thanks to PM Forum’s advanced selection tools. From search engines and live filters to peer ratings and tailored recommendations, marketers have the means to find precisely what they need. The platform’s freeflow feature encourages exploration, allowing professionals to deepen their understanding of diverse marketing domains.

Engagement Through Gamification 

PM Forum’s platform incorporates gamification elements, transforming CPD into an exciting adventure. Marketers can earn learning points, badges, and enticing prizes, while cross-sector buddy group contests foster collaboration and community spirit.

Track Progress and Celebrate Achievements 

Effective learning isn’t just about acquiring knowledge; it’s about tracking progress and celebrating milestones. PM Forum’s Skills Development Platform provides personalised features such as alerts, action plans, skills dashboards, and CPD certificates. These tools empower marketers to monitor their growth, set achievable goals, and revel in the satisfaction of their accomplishments, fostering a sense of pride and motivation.

Exceptional Value, No Strings Attached

PM Forum’s commitment to empowering marketers extends to the platform’s accessibility. The Skills Development Platform is available at no extra cost beyond existing corporate member dues. With no intrusive sponsors or distracting advertisements, marketers can immerse themselves fully in their learning journey, making it a cost-effective and invaluable resource.

PM Forum’s Skills Development Platform invites marketers to embark on this transformative journey, equipping them with the tools and knowledge needed to thrive in the ever-changing marketing landscape. It’s more than a platform; it’s a passport to unparalleled professional growth. Embrace this opportunity, and let your CPD journey with PM Forum shape a brighter, more successful future.

The Evolution of Data-Driven Decision Making in the British Financial Landscape

Data’s Emergence Amidst Financial Chaos In the wake of global financial disruption, data’s role surged dramatically. Traditionally, sectors saw data as key to gauge performance. Yet, they often limited it to their specific domains. For instance:

  • Business Operations: Focused on measuring productivity.
  • Commercial Departments: Looked at market demand.
  • Finance Sector: Kept an eye on profitability.

However, a shift occurred. Where once decisions leaned heavily on a qualitative approach, the tides changed, especially as market challenges grew evident. A classic example of this transition is the film, “The Big Short”, which showcases how some experts mined data, spotted hidden trends, and crafted winning strategies.

The Modern Data Era and BI’s Rise Today’s digital age produces a mind-boggling 3.5 quintillion bytes of data every day. The Internet of Things (IoT) further fuels this growth. In fact, a whopping 90% of global data has come to life in just the past two years alone. Alongside this vast data influx, Business Intelligence (BI) tools have also risen prominently.

Bain & Co’s Insight into BI Adoption A revealing study by Bain & Co highlighted the benefits that early BI adopters enjoy. After examining over 400 large companies, findings included:

  • Financial Performance: They’re twice as likely to rank in the top financial performance quartile within their fields.
  • Decision-making Speed: They make decisions five times faster than their peers.
  • Execution: They have three times the likelihood of executing decisions as planned.
  • Data Utilisation: They’re twice as likely to use data regularly in their decision-making.

Importantly, BI platforms aren’t just for the elite corporations anymore. Innovative services like ‘Any Data Solutions’, which offers “Analytics as a Service”, are ushering in a new era of market diversification.

The Two Faces of Corporate Data Having internal corporate data is crucial, but it’s only half the story. For a comprehensive business view, one must align internal performance insights with broader market trends. This alignment is where market intelligence tools truly stand out. Let’s explore further:

  • Commercial Insight: If a team’s performance drops by 10% YoY, internal data will show this decline. But, what if market intel shows a 50% market drop? Suddenly, that team’s performance appears commendable.
  • Resource Strategy: Imagine you’re hiring junior consultants. Market intelligence can guide their placement, ensuring they’re in growth-focused segments.
  • Leading with Knowledge: In the ultra-competitive recruitment sector, using BI can shape data-driven thought leadership strategies. These not only provide clients with priceless market insights but also set your brand apart.

At Vacancysoft, we are already working with leading recruiters on bespoke solutions. Please contact us to find out more!

James Chaplin

CEO at Vacancysoft

How to Write a Press Release for Recruiters

In the fast-paced world of recruitment, staying ahead of the competition requires strategic communication. Crafting an effective press release can be a powerful tool for recruiters looking to enhance their brand, attract top talent, and strengthen relationships with clients. In this guide, we will walk you through the steps of creating a compelling press release tailored specifically for recruiters in the UK.

1. Start with a Strong Headline

Your headline is the first thing people will see, so make it attention-grabbing and relevant. Highlight key information, such as job fairs, new partnerships, or innovative recruitment strategies. Keep it concise and engaging to pique the interest of journalists and potential candidates.

2. Write a Clear and Informative Subheading

The subheading provides an opportunity to elaborate on the headline and provide more context. Be clear about the purpose of your press release and what readers can expect to learn. Use language that is easy to understand and avoids jargon specific to your industry.

3. Craft a Compelling Introduction

In the opening paragraph, answer the basic questions: who, what, when, where, and why. Introduce your recruitment agency and the purpose of the press release. Include relevant details about recent achievements or upcoming events that demonstrate your agency’s expertise and credibility.

4. Provide Supporting Details

In the subsequent paragraphs, provide more detailed information. Highlight recent successful placements, industry trends, or unique approaches to recruitment. Use statistics and testimonials to back up your claims. Ensure that the information presented is relevant and valuable to your target audience, whether it’s potential clients or job seekers.

5. Include Quotes

Quotes add a human touch to your press release. Include statements from your agency’s leaders, clients, or candidates to provide different perspectives and lend credibility to your story. Personalize the quotes to reflect your agency’s values and approach to recruitment.

6. End with a Strong Conclusion

Summarize the key points of your press release in the conclusion. Reinforce your agency’s unique selling points and emphasize the benefits of working with your recruitment team. End with a call to action, encouraging readers to visit your website, contact your agency, or attend an event mentioned in the press release.

7. Contact Information

Include relevant contact information at the end of your press release. Provide an email address and phone number where journalists and interested parties can reach out for further inquiries or interviews.

Now that you know how to craft an effective press release, it’s time to get your message out to the world. One of the most reliable ways to do this is through 24-7 Press Release, a leading press release distribution service. They specialize in helping businesses spread their news through social media and traditional news channels, ensuring maximum visibility for your press release.

With 24-7 Press Release, you can reach a wide audience, including journalists, bloggers, and potential clients. Their user-friendly platform allows you to create and distribute your press release efficiently. Whether you’re announcing a new recruitment service, a partnership, or a major event, 24-7 Press Release can help you amplify your message and enhance your online presence.

Why Choose 24-7 Press Release?24-7 Press Release

  • Wide Distribution: Reach thousands of media outlets and websites, ensuring your press release is seen by the right people.
  • Social Media Exposure: Leverage the power of social media platforms to increase your press release’s reach and engagement.
  • Professional Support: Benefit from their experienced team, ready to assist you at every step of the press release distribution process.

Ready to take your recruitment agency to new heights? Visit 24-7 Press Release and start spreading your news today!


24-7 Press Release pricing plan

Electrical Engineering: Trends and Innovations and How To Deal with It

Electrical engineering is in a constant state of evolution, driven by rapid technological advancements and a growing emphasis on sustainability. As we navigate the ever-changing landscape of our industry, we, at Hale Engineering, try to keep pace with emerging trends and innovations. In this short article, I will highlight some key trends in electrical engineering and share how we, at Hale Engineering, are strategically dealing with them so that you apply it to your strategies. 

Digital Transformation: The Power of Technology

Technology is reshaping industries worldwide, and electrical engineering is no exception. The proliferation of digital technologies, including the Internet of Things (IoT), artificial intelligence (AI), and advanced data analytics, is transforming the way we design and manage electrical systems. Keeping these factors in mind when dealing with solutions and innovative thinking is crucial for keeping up with the ever-changing landscape of technology. 

Electrification and Smart Infrastructure

The electrification of various sectors, from transportation to industrial processes, is another trend that we are deeply engaged with. At Hale Engineering we are committed to building the infrastructure that will make sure that we will electrify elements for industrial clients where it is necessary. However we are mindful that some of this electrification is not needed so it is important to be up to date with the correct smart infrastructure and what is necessary. 

Investing in Our Future

Dealing with these trends requires more than just technology; it demands talent and innovation. At Hale Engineering, we are investing in our people by fostering a culture of continuous learning and innovation. We encourage our engineers to stay updated with the latest developments in the field and provide them with the resources and opportunities to explore new ideas.

In conclusion, navigating the future of electrical engineering is both an exciting challenge and a vital responsibility. Our commitment to sustainability, technology, electrification, and innovation drives us to deliver cutting-edge solutions that meet the needs of today while preparing for the opportunities of tomorrow.

By Andy Hale 

Managing Director at Hale Engineering 


Collaborative article: Which KPIs Should You Track to Keep Your Team Accountable?

The first question that arises when we think about team productivity is: How do you ensure your team stays on track, accountable, and marching to the rhythm of success?

Key Performance Indicators (KPIs) – These are like your team’s trusty toolbox for ramping up productivity and ensuring accountability.

Why do KPIs matter so much? Because they give your team a clear path, make sure everyone is doing their part, let you see how successful your team is, and provide smart insights based on data. In essence, KPIs empower teams to focus on what matters most, measure their progress objectively, and take responsibility for their contributions.

While there is a galaxy of Key Performance Indicators (KPIs) before you, each holding the potential to transform your team into a high-octane powerhouse, the key is selecting the right ones.

In this collaborative article, experts have shed light on this very question. They have drawn upon their extensive experience and insights to help you navigate the vast galaxy of KPIs, guiding you toward selecting the most suitable metrics to propel your team towards unparalleled success.

Dr. Raman K Attri

Founder, GetThereFaster

In today’s fast-paced business environment, traditional HR metrics often fall short in measuring workforce effectiveness. While demographic and retention data provide valuable insights, they don’t address the critical question of whether the workforce is evolving quickly enough to stay competitive. Enter ‘Time to Proficiency’ metrics, a game-changing concept that promises to revolutionize HR practices. These metrics track how long it takes for employees to achieve the necessary mastery levels, offering a granular view of workforce development. By analyzing historical trends and benchmarking against peers, organizations can accelerate their workforce’s growth, ensuring they remain competitive. However, implementing ‘Time to Proficiency’ metrics requires a strategic approach and a culture of accountability. Embracing these metrics is the first step toward securing a sustainable competitive advantage in today’s rapidly evolving business landscape.

Read more

Gopal Rao

Managing Partner, Infosys Consulting

Gopal Rao is an experienced Managing Partner with international experience and has a demonstrated history of success in the consulting industry for over 33 years. He states – to effectively track and maintain team accountability in a consulting industry role, it’s crucial to focus on key performance indicators (KPIs) that align with your extensive experience and accomplishments. Here are some KPIs that you should consider tracking:

  1. Profit Margin and P&L Performance: Given your track record of delivering profitable multi-million dollar P&L, monitoring profit margins and overall financial performance should be a top priority. This KPI ensures that your team is contributing to the company’s bottom line.
  2. Client Satisfaction: In the consulting industry, client satisfaction is paramount. Measure client feedback through surveys, NPS scores, or client reviews to gauge the quality of service your team delivers.
  3. Project Success Rate: Track the success rate of large-scale value-based business initiatives for Fortune 500 companies. This KPI reflects your team’s ability to execute projects effectively and achieve desired outcomes.
  4. Agility and Speed: Given your expertise in executing projects on agile principles, monitor the speed and agility of your team’s project delivery. Metrics like project cycle time and adaptability to change can be valuable here.
  5. Team Performance Metrics: Assess individual and collective team performance. Metrics might include project completion rates, task deadlines met, and the ability to work cohesively as a team.
  6. Entrepreneurial Growth: Given your entrepreneurial spirit, track the growth of the business. Consider KPIs such as revenue growth, new business acquisitions, or the successful launch of new service lines.
  7. Change Management Success: In contexts involving post-merger changes, measure the effectiveness of orchestrating complex changes. KPIs may include employee satisfaction during transitions, successful integration milestones, and minimized disruptions.
  8. Employee Engagement: A strong team is essential for achieving business objectives. Measure employee engagement through surveys and retention rates to ensure your team remains motivated and committed.
  9. Thought Leadership: As an experienced managing partner, track metrics related to thought leadership, such as speaking engagements, published articles, or industry awards. These indicate your team’s influence and expertise in the field.
  10. Client Retention: Building strong client relationships is key. Monitor client retention rates to ensure your team is not only acquiring new clients but also maintaining long-term relationships.

By focusing on these KPIs, you can effectively keep your team accountable and aligned with your extensive experience and the demands of the consulting industry. Regularly reviewing and adjusting these metrics will help drive continuous improvement and success.

Damian Culhane CMgr, FCMI

Head of Talent Development

Measuring performance and impact is a critical aspect of leadership, to ensure the organisation and teams are on track – demonstrating their results. Most KPIs data is transactional – meaning it is a measure of something that has happened. To truly know whether a leader, the organisation, and the teams are effective in their performance it is important to measure other indicators – beyond the numbers, what is the mindset, and how is the culture?

I believe we need to shift to some key measures that show us indicators as a kind of ‘temperature’ check on the health of the culture. For example: what percentage of employees had a career conversation with their line manager in the past twelve months? What percentage of employees agree/strongly agree their behaviour has changed due to a learning event? What percentage of people attending learning had a pre or post-event conversation with their line manager?

These indicators inform whether there is a growth mindset, a learning habit, or a culture of learning. If the KPI numbers look good, but the culture sucks or is misaligned, the performance will be short-lived. If the numbers look poor and the culture looks great, then closer inspection and analysis will flush out where the issues are.

Other key indicators are measures such as employee retention rate and promotion rate. If people are not being promoted and there is a retention issue, this can identify possibly toxic and rigid cultures or poor leadership focused on short-termism.

When considering KPIs it is critical to ensure leaders are aware of multiple indicators to measure, not just the performance numbers, results, or transactional data that might make us feel warm and fuzzy. We also need to explore deeper underlying indicators that can reveal more about an organisation’s culture, the people in the organisation, and how they are being led.

Jason Douglas

Director of HelpYouIT and PMD NowSolutions

For me personally, you would be wasting your time tracking KPIs until there is a shared understanding of the organisation Knowledge about inhibitors from as many different stakeholders as possible (Execs, Staff, Suppliers, Customers, Compliance…. ), a shared vision mapped to the current organisation and inhibitors if this is not done then whatever KPI’s you track will not fully realise the value for the various stakeholders of an organisation. You need to track the KPIs on whatever 4 things your organisation does, and these are cascading KPIs.

In conclusion, the importance of Key Performance Indicators (KPIs) in ensuring team productivity and accountability cannot be overstated. KPIs serve as the guiding lights that empower teams to focus on what truly matters, measure progress objectively, and take responsibility for their contributions.

In this collaborative article, experts from diverse fields have illuminated the significance of KPIs and provided valuable insights into selecting the most suitable metrics for achieving unparalleled success. Whether it’s ‘Time to Proficiency’ metrics for workforce evolution, financial KPIs for consulting excellence, or culture-focused indicators for effective leadership, this article underscores the multifaceted role of KPIs in driving productivity, growth, and a thriving organizational culture.


Decoding AI in Recruitment: Spotting ChatGPT in CVs – 7 Unmistakable Signs

In today’s AI-driven job market, an eye-opening trend is unfolding. A recent poll reveals that a robust 88% of job seekers are leveraging Artificial Intelligence (AI) tools for their career progression, and it’s worth your attention. With 78% of these AI-aided candidates securing an interview and a noteworthy 59% landing a job, the value of AI in job seeking is clear. However, recruiters should note that 35% of these applicants were disqualified when the use of AI, like ChatGPT, was detected in their application process.

The undeniable advantages of employing AI tools like ChatGPT in CV writing include creating a robust foundation for job applicants, particularly when fed with the right prompts. This is a real game-changer for English as a Second Language (ESL) candidates, aiding them in presenting their value proposition more effectively. ChatGPT also excels in matching a candidate’s skills to the precise job prerequisites, enhancing job compatibility.

Despite these merits, there are clear indicators of an AI-generated CV. Telltale signs include a direct replication of job descriptions with zero personalisation, a writing style that diverges noticeably from other application documents, and eerily similar CVs from different candidates. Other warning signs recruiters need to watch for are generic phrasing, peculiar formatting, and recurring language patterns.

To ensure that you’re interacting with top-quality candidates, consider employing targeted, personal, and experience-based interview questions. In-depth scrutiny of references and a focus on the skills section of the CV are also recommended. Early engagement with phone interviews and assessment of communication skills through email or in-person meetings are critical. It’s also advisable to validate CV details against LinkedIn profiles and other online platforms, enhancing recruiter confidence.

Let’s now zero in on the unmistakable signs of AI usage in CV generation:

  1. A CV that mirrors the job description verbatim might be an indicator of AI deployment.
  2. A stark disparity in writing style between the CV and other application documents is a potential AI red flag.
  3. Identical CVs from different candidates are a strong clue to AI generation.
  4. ChatGPT can convincingly fabricate ‘facts’ when lacking a reference point, hence any suspect or false information should be a concern.
  5. ChatGPT’s knowledge base was last updated in 2021, hence struggling to grasp the nuances of newer roles is another potential AI giveaway.
  6. The use of clichéd phrases or repetitive language patterns could hint at AI involvement.
  7. Unconventional CV formatting is a clear sign of AI usage.

In a nutshell:

In the era of AI, numerous job seekers are leveraging powerful AI tools like ChatGPT to compose their CVs. Although it can aid candidates, particularly ESL ones, by enhancing the clarity of their value proposition, it poses a new set of challenges for recruiters. Key red flags, such as job description mirroring, contrasting writing styles, similar-looking CVs, dubious or false details, outdated information, clichéd phrasing, and odd formatting, should alert recruiters. By staying alert to these signs, recruiters can ensure they’re onboarding authentic, high-quality candidates.


Larysa Hale

Managing Director at Expert Circle

Unleashing Team Potential: The Art of Leading by Example

Navigating the role of a modern manager demands a fusion of agility, resilience, and an insatiable thirst for learning. But how do managers transcend from mere delegators to dynamic leaders who inspire growth, creativity, and commitment in their teams? The secret lies in leading by example – a timeless leadership style that has the power to transform workplaces and escalate productivity.

Walking the Talk: Harnessing the Power of Hands-on Knowledge:

Today’s bustling work culture prizes multitasking and varied skill sets. It’s no longer enough for a manager to simply understand their team’s tasks; they must be able to execute them. By doing so, they cultivate an environment of credibility, empower themselves to make informed decisions, tackle risks effectively, and propose viable solutions to team challenges.

Staying Ahead of the Curve: Mastering Technology, Skills, and Trends:

The modern work landscape is a rapid sprint that doesn’t afford managers the luxury of standing still. By becoming fluent in the latest tools, trends, and technologies, managers can effectively steer their teams through the turbulent currents of digital transformations. This not only enhances the team’s relevance but also fuels the organization’s growth.

Communication: The Heartbeat of Effective Leadership:

The power of good communication in successful management can’t be overstressed. Managers who truly listen and openly welcome feedback from their teams nurture an environment of trust. This culture of transparency encourages free idea exchange, creating a space where everyone feels valued and heard.

Diverse Teams, One Goal: Adapting to Various Team Dynamics:

In many instances, managers find themselves at the helm of a ship they didn’t build. This requires adapting to the individual strengths, weaknesses, and working styles of each crew member. The challenge here is to weave these diverse threads into a strong rope that pulls towards a shared goal.

Never Stop Learning: The Key to Managerial Excellence:

To stay at the top of their game, managers must commit to continuous learning. By embracing a multitude of resources like books, films, and podcasts, managers can gain insights into different management styles and acquire practical advice to tackle everyday challenges.

A Personal Journey: Leading by Learning:

A recent personal experience demonstrated the transformative power of leading by example. I chose to undertake a certification course in email marketing that I intended for my team. This move not only elevated my own skill set but also set a clear expectation for my team. My action stirred motivation within them and even sparked a friendly competition to complete the course first. This shared learning journey injected fun into our work environment and strengthened our team spirit, enhancing unity and camaraderie.

Leading by example, as exemplified in the case study, is a potent leadership strategy that can effectively shape teams and organizations. Capable, adaptable, and communicative managers who lead by example inspire their teams to strive for more, cultivating a culture of continuous learning and innovation. After all, to lead by example is not just about reaching the summit alone; it’s about inspiring others to climb alongside you.

Larysa Hale

Managing director 

Expert Circle